Privacy Policy
This Privacy Policy describes how we collect, use, and disclose information when you use our website, interact with our digital services, or engage with us as a client or partner.
1. Information We Collect
We collect information to provide and improve our services, communicate with you, and operate our business efficiently.
1.1 Information You Provide Directly
When you request a quote, schedule a consultation, or contact us via WhatsApp or email, you voluntarily provide us with personal information, including:
Contact Data: Name, email address, phone number, and company name.
Client Data: Details about your business, project goals, marketing budgets, and specific service needs (e.g., website design specifications, SEO targets).
1.2 Information Collected Automatically (Website Data)
When you visit our website, we automatically collect certain data using tracking technologies, including:
Usage Data: Information about how you navigate and use our site (pages visited, time spent, interaction with CTAs).
Device Data: IP address, browser type, operating system, and unique device identifiers.
Tracking Technologies: We use cookies, pixels, and similar technologies to enhance user experience and analyze website traffic.
2. How We Use Your Information
We use the information collected for the following purposes:
Service Delivery: To fulfill contractual obligations, provide the digital marketing services you hire us for (Web Design, SEO, AI Automation), and manage project delivery.
Communication: To respond to your inquiries, send administrative information, and provide updates on your services.
Marketing and Analytics: To analyze website traffic, understand user behavior, and personalize our marketing and service offerings.
AI Automation Integration: To facilitate the setup and operation of AI workflows and automation tools requested by clients (e.g., lead scoring data, automated email sequences).
3. How We Share Your Information
We do not sell your personal data. We may share your information only in the following circumstances:
Service Providers: We engage trusted third-party service providers (e.g., hosting providers, advanced analytics platforms, AI tools) to perform functions on our behalf. These third parties are contractually obligated to protect your data.
Legal Requirements: When required to do so by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
4. Client Data Handling (Crucial for KN Services)
As an agency specializing in integration and automation, we may have access to or process data on behalf of our clients (e.g., access to Google Analytics, Google Ads, or client CRM systems).
Data Processor: In these cases, we act solely as a Data Processor on your behalf.
Confidentiality: All client data and project details are treated with strict confidentiality, protected by NDAs and robust internal security protocols.
5. Security of Your Information
We implement reasonable technical and organizational measures to protect the personal information we collect and process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
6. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request Deletion of your data, subject to legal limitations.
Opt-Out of marketing communications at any time.
To exercise any of these rights, please contact us using the details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new Policy on this page and updating the “Last Updated” date.
8. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
KN Agency
sitekn.com
privacidade@sitekn.com
Sao Bernardo do Campo – SP